Website: | http://www.hyken.com |
Social: |
Name: | Shep Hyken |
Email: | |
Phone: | +1314-692-2200 |
Meet Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service and experience expert and keynote speaker, Shep works with companies who want to build loyal relationships with their customers and employees. His focus is on delivering amazing customer service, customer engagement, managing the customer experience and creating customer loyalty. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.
How to Maintain an Amazing Customer Experience
Shep Hyken - Recorded Session
The customer experience has become the focus of attention for most organizations around the world. Your customers no longer compare you to your direct competition. They compare you to the best service they have ever had. Customer service is not a department. It’s a philosophy to be embraced by everyone in an organization.
Free Online Training Course offered by Shep Hyken
5 Ways to Create an Amazing Customer ExperienceFree Online Training Course offered by Shep HykenIn this short, 20-minute course, Shep ...
5 Ways to Create an Amazing Customer Experience
5 Ways to Create an Amazing Customer ExperienceFree Online Training Course offered by Shep HykenIn this short, 20-minute course, Shep explains five ...
Many companies have a great focus on providing an excellent or, as I like to call it, amazing customer service experience. They do ...
Customer Service Training is Not What You Think It Is.
Many companies have a great focus on providing an excellent or, as I like to call it, amazing customer service experience. They do customer service ...
The phone rings. A customer service representative answers the phone and hears about a problem a customer is having. It may be the first ...
The Problem Didn't Start When Your Customer Told You About it
The phone rings. A customer service representative answers the phone and hears about a problem a customer is having. It may be the first time the ...
Every company wants to have good employees. More importantly, they also want the right employees. There’s a difference. The smartest ...
The Employee Experience Starts with the Hiring Process
Every company wants to have good employees. More importantly, they also want the right employees. There’s a difference. The smartest person in the ...
Marketing and the Customer Experience
How to Craft Your Marketing and Experience for Today’s Customer Shep Hyken interviews Mathew Sweezey. They discuss his new book, The ...
Amazing Business Radio: Matthew Sweezey
How to Craft Your Marketing and Experience for Today’s Customer Shep Hyken interviews Mathew Sweezey. They discuss his new book, The Context ...
Customer Value is Company Value
How to Drive Value and Become Customer-FocusedShep Hyken interviews Rob Markey, a leader of Customer Strategy and Marketing at Bain & ...
Amazing Business Radio: Rob Markey
How to Drive Value and Become Customer-FocusedShep Hyken interviews Rob Markey, a leader of Customer Strategy and Marketing at Bain & Company. ...
No results found
My Events
Booth Description
Meet Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service and experience expert and keynote speaker, Shep works with companies who want to build loyal relationships with their customers and employees. His focus is on delivering amazing customer service, customer engagement, managing the customer experience and creating customer loyalty. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.