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The Evolution of our Workplace Strategies

Jon Arnold - Recorded Session

Join Jon Arnold, communications industry researcher and strategist, to navigate the digital transformation of the workplace in our new virtual work from home environment and beyond. The marketplace is now disrupted, but learn how disruptive technologies will help us recover and rebound.

Jon Arnold at IT Expo

With a hat tip to Bob Dylan, I can explain. Check out this video below where I do just that, and if this piques your interest, drop me a line. Taken at ITExpo in February 2020, produced by amage.media.

Explore articles written by Jon Arnold for Industry Publications


Article The Pros of Remote Work – the New Normal? These certainly are extraordinary times, and while today’s technologies change quickly, it’s a far cry from how quickly the world has changed with Coronavirus. We all hope for the best, and most of us have never lived through a pandemic where so much has changed so quickly. There’s no easy ... Jon Arnold, Remote Work These certainly are extraordinary times, and while today’s technologies change quickly, it’s a far cry from how quickly the world has changed with Coronavirus. We all hope for the best, and most of us have never lived through a pandemic where so much has changed so quickly. There’s no easy fix, and we just have to keep trying what seems to make sense, and adapt as we go. While remote work has been a growing trend for some time, the rationale has never been stronger than now, and businesses need to ramp up their efforts here quickly.
Article Digital Transformation Series: The Benefits of Improved Agility with Collaboration For this final post in my series on digital transformation , I’m going to look at another business-level benefit that decision makers need to consider. As mentioned at the outset of this series, digital transformation is a broad concept that requires focus to develop concrete strategies. ... Collaboration, Digital Transformation, Jon Arnold For this final post in my series on digital transformation, I’m going to look at another business-level benefit that decision makers need to consider. As mentioned at the outset of this series, digital transformation is a broad concept that requires focus to develop concrete strategies. Business needs and benefits provide that focus, and I’ve already addressed two—improving customer experience and improving workflows.
Article How Speakerphones Add Value to Collaboration Collaboration has always been important in the workplace, but its effectiveness has long been hindered by the available technologies. The need for better collaboration tools has only grown as organizations become distributed, businesses become more globalized, and employees increasingly work from ... Collaboration, communications, Jon Arnold, speakerphones Collaboration has always been important in the workplace, but its effectiveness has long been hindered by the available technologies. The need for better collaboration tools has only grown as organizations become distributed, businesses become more globalized, and employees increasingly work from remote locations. To address those needs, communications technologies have advanced on many fronts, with the result being easier ways to collaborate, as well as more use cases that could not be supported by legacy technologies. Going into a new decade, IT decision-makers have never had more options for getting a great ROI and collaboration technology, and workers have never had better tools to be productive. This article addresses one of those tools, with an emphasis on how current capabilities make it more valuable for collaboration than one might think.
Article Voice - New and Improved, Thanks to AI Voice is something we tend to take for granted, as it’s so primal for everyday communication. Depending on which side of the analog/digital divide you fall, it’s natural to associate voice with telephony. Other than conversing face-to-face, telephony was voice until the internet and VoIP came ... Ai, Jon Arnold, unified communications, Voice Voice is something we tend to take for granted, as it’s so primal for everyday communication. Depending on which side of the analog/digital divide you fall, it’s natural to associate voice with telephony. Other than conversing face-to-face, telephony was voice until the internet and VoIP came along. While that was 20ish years ago, the association still largely holds. If not using your desk phone, you’re talking on a mobile phone, or on a PC-based application. The PC scenario is interesting because the two main modes – soft phones or web platforms like Skype – are positioned as telephony solutions, but really aren’t telephony at all.
Article Getting UX Right Starts with End Users Just as customer service (CX) makes all the difference in the contact center, user experience (UX) matters significantly in the collaboration space – where workers have a never-ending variety of applications and platforms to help them be more productive. For the most part, the underlying ... End Users, Jon Arnold, UX Just as customer service (CX) makes all the difference in the contact center, user experience (UX) matters significantly in the collaboration space – where workers have a never-ending variety of applications and platforms to help them be more productive. For the most part, the underlying technologies work decently. But getting workers to adopt and then use them effectively long term is another story. That’s the crux for any of these offerings to have real success, which is why UX is so important.